Originally Posted By: Scott Huston
This post was automatically imported from our archived forum.
You do own your content with ReportHost, we just keep track of it for you. You can save the web pages that have your report writing content anytime you want and cut'n paste it into any other reporting system you want. Do other systems have the ability to export your data into a form that you could transfer to another solution? Or would you be re-typing with them?
You are correct in saying that you are in some degree at our mercy for connectivity, drive space, etc. On the other hand, you are at your own mercy with software that you buy and install. I think that it is not unreasonable to assume that we have more reliability measures built into our systems than 99.99% of home inspectors have in their computer systems. Not because home inspectors are inept, but because its what we get paid for. You get paid for doing home inspections.
We back up our servers every night, we ensure that we work with top-quality service provides, we take seriously our committment to provide service nearly all the time. We are working to improve the redundancy and reliability of our systems constantly.
As John stated, we do occassionally announce and take outages for upgrades and maintenance. We've had exactly one unplanned outage in the last year and that lasted about an hour.
Sadly, most computer users do not even have the means to reliably back up thier systems, much less do a recovery if they have a system failure.
Would you (the rhetorical "you", not meaning Harvey in particular) have the ability to get a new system up and running and have preserved your content and past reports? If you can, great! How long would that take?
With ReportHost you could go to any other Internet connected computer -- your spouse's, your sister's, the one at the public library, an Internet Cafe -- and be able to write the same report as at home. (Getting your digital pictures off your camera and resized may be a bit harder, but if that happens, call us. In an emergency, we'll help you figure it out.)
We're not the solution that's best for everyone. Nobody's is. But I'd challenge anyone to claim that their desktop system (hardware and software) is more reliable.