Ken Compton and I are commencing a 50 city tour with the Let’s Talk Home Inspection Seminar series in Dallas on January 28. So Ken is flying in to Big D on January 27, arriving at DFW at 3 PM. Now, I hate DFW and normally fly Southwest whenever possible but . . . we’re renting a car to drive to San Antonio for the TAREI Winter Convention afterwards. So I figured I’d try to get a flight into DFW so we could travel together.
So I go to American Airlines website and book a flight to DFW. Then I did something - refreshed or hit the back button - AFTER I gave my CC info and got a message saying that I had to start over. Well, I’m not going to do that and I figure I’ll wait for the email confirmation which is normally near instantaneous.
An hour goes by and no email. So I decide to book on Southwest because Love Field is only 3 miles from the hotel. Book three flights. PHL to DAL, SAT to DEN and DEN back to PHL. Fantastic. Now I don’t have to go all the way back to DFW and get a 4:00 CST flight to DEN with Ken while the friggin’ Super Bowl is airing!!! What the Sam Hill was he thinking? I can fly out of San Antonio and be in Boulder way before the Super Bowl starts.
Then, oh, two hours later - DING - email from American Airlines confirming my original flight into DFW. WTF!!
Now, I’m expecting a ton of aggravation to straighten this out. So I call AA and get an agent after a lengthy interlude with the menu. She is a doll. Cancels the reservation. BUT . . . can only give me credit for a year for a subsequent flight. I told her “I’ll never use it.” She tries to help me and by and by I am transferred to aa.com.
And they MAKE AN EXCEPTION and issue a credit to my CC.
I can’t believe it. And . . . it didn’t take forever.