I recently placed a small order with inspectoroutlet.com to determine if I should place my $1500 order with them. One of the items was a Danger sign with plastic stand. The stand came in damaged and I informed them immediately upon opening the package. I have now attempted to contact the company 3 times and have received no response.
Has anyone had similar experiences, or am I not following the proper protocol for a replacement item? I have completed their form twice and contacted their sales department by hitting reply to their last mailing to me. I attached a picture to the last email.
I am assuming that I must be missing something since I trust InterNACHI to vet their recommended vendors. Any guidance would be much appreciated.