I recently placed a small order with inspectoroutlet.com to determine if I should place my $1500 order with them. One of the items was a Danger sign with plastic stand. The stand came in damaged and I informed them immediately upon opening the package. I have now attempted to contact the company 3 times and have received no response.
Has anyone had similar experiences, or am I not following the proper protocol for a replacement item? I have completed their form twice and contacted their sales department by hitting reply to their last mailing to me. I attached a picture to the last email.
I am assuming that I must be missing something since I trust InterNACHI to vet their recommended vendors. Any guidance would be much appreciated.
No, Nick Gromicko is the founder of InterNACHI and his son Nikolai owns and runs Inspector Outlet. They share a space inside a building, but they are separate entities.
I stopped by and saw Nikolai today. He has had a nasty viral infection and that’s why he has been slow to respond. Not that much different than if you were to find yourself incapacitated for 3 weeks and unable to meet the inspections you had scheduled. Yes, he has employees, but when the main man takes a hit… well, you’ve probably been there.
I’ve been working with Inspector Outlet since their inception. 99% of the time they’re 100%, but there’s always a little that none of us can control.
Thank you Kenton. I fully understand that people get under the weather. I truly thought that I might not be approaching the return process properly since I was unable to find any method of communication except for the email. Your input is appreciated.