ISN

(Cory Pool, CMI) #1

I am thinking about trying ISN for my inspection company. We have 4 inspectors and I am tired of using 567 different homemade systems for tracking, contracts etc. If anyone has any experiences they would like to share I would greatly appreciate it.
Thanks
Cory

(David Asselin) #2

Hi Cory, there are many post on the subject, everyone seem happy with their service. What I like about them is that they help me setup everything.

(Cory Pool, CMI) #3

Thanks! I keep trying to use the search engine on here to find out more and come up empty handed.

(Kenneth R. Brittain, NC Lic # 3262) #4

Works well for tracking, scheduling and payment. Get on board with their credit card provider Guardian it make the payment process so much smoother. Since there are not may competitors its pretty much the best choice. Home Gauge has a system that’s cheaper (fixed yearly price) but very limited and they are very slowly piecing the system together.

What I don’t like

No option for requesting estimates only on line option is for scheduling and appointment. As a result I get a lot of incomplete on line requests or phone calls saying they did not want to schedule an inspection. Since I don’t have an office staff the more that can be done on line the better. Follow up call can them be made when I am not in the middle of an inspection

No tick boxes for doing multiple updates, currently must click one item at a time wait for refresh then move on to the next one

Unable to trigger an email when a check box is selected on the menu. For example I don’t do termite inspections and sub it out to an independent contractor. Requires me to manually send email even though additional service box is checked.

Does not fully support HTML report format from Home Gauge (this may be a HG issue as they have their own order/report manager and they may not want to share)

Moving an incomplete inspection scheduled requires to many clicks, Click to edit, Click to save, Click to schedule. Needs an option in the action box

(Ian W. Mayer, CMI) #5
(Troy N. Pappas) #6

They only do the things below, so it may not be worth it :slight_smile:

Office Scheduling
• Add and edit orders using our easy-to-use order form including our auto-fill features for agents and clients for less typing
• Add any field, check box, text box you desire. Make the order form YOURS!
• Check Zillow from your order form with a click for correct SQ FT, bedrooms and more
• Adjust your schedule availability quickly including personal or professional events
• ISN mapping system connects directly to Google. See mileage and drive time in real time
• Use our “Verify Address” feature: no more misspelled addresses from buyers or agents
• Calculate your clients fees automatically based on square footage, zip code, age or sales price, bedrooms and more
• Retrieve a canceled or deleted inspection with a few clicks, no extra re-typing required and no “starting over”
• See agents past inspection count while taking your order
• Transfers order information directly into most all national field report writers, no re-typing information
• Many Call Centers use our scheduler because of its ease of use and flexibility
Website Scheduling
In today’s fast paced business environment it is extremely important to offer your potential clients the ability to order an inspection any time via the internet. This is vital if you expect to do business with the internet generation.
The ISN website scheduler will help locate the best date/time for your inspection and send you an immediate notification of the website order as well as the client. Let the ISN notify you if someone starts a website order via text for immediate follow up if desired.
You set the dates and times for your inspection availability. With the ISN website scheduler, each inspector’s availability shows without displaying the inspectors entire schedule.
• Clients and Realtors® can easily order inspections online directly through your website.
• Adjust your schedule availability quickly, block your schedule for the weekend, vacation, etc. with just a click.
• Using Google’s Geolocater technology reduces inspectors drive time.
• Ability to adjust the start and end times of your scheduling calendar.
• Choose approximate time period to be blocked off depending on service and size.
• Customize your online scheduling questions for your customers. Questions can be written and placed in the sequence that works best for you.
• Quickly decide what is required to be filled out on your website order form.
• Have clients, inspector and office receive automatic emails and/or SMS messages/text when an order is completed.
• Easily place on one or more websites including your Facebook page.
Calendaring
• Day, week and month views with a click.
• Choose the calendar view you desire! No matter your teams size we have you covered.
• See and edit information quickly using the inspection information quick view box.
• Easily sync your Outlook, Google and iCal schedule with your ISN calendar.
• Add personal and other professional events to your calendar.
• Assign different colors for each inspector for multiple inspector offices.
• View your calender from your phone(see our mobile information).
Business Reporting
The ISN offers the most robust business reporting feature set in the business. If data is entered into your Inspection Support Network any desired report can be created.
Quickly view statistics and business reports such as;
• How many inspections performed for any period of time.
• Quickly view how many inspections an agent or company has done with your company for any time period or for the life of your ISN.
• View your top agents or companies for each inspector or for your company as a whole.
• View reports for inspection types, zip codes, city, by square footage, fees, canceled inspections and more.
• See a breakdown of how payment was received, ie, check, credit card, money order or cash.
• Detailed payroll report based on splits or flat fees for inspectors.
• Filter by all inspections, upcoming inspections or completed inspections.
• Quickly compare company performance for the last 4 years.
• View inspections by inspector, agent/Realtor®, company/agency or professional organization.
• View a running total of completed inspections for any time period, week, month or year.
• Access inspection submissions to RecallChek.
• Access agent retention by company and/or inspector.
• Track your business and personal mileage for accounting purposes.
• Keep track of every email the ISN automatically sent out.
• Track all target and mass emailing including open rates.
• Track canceled, deleted, incomplete inspections and customer service inquires.
• Track agent birthdays.
• Monitor user’s activities with the System Log.
• Monitor and track all sent, signed and received inspection agreements.
• View inspection reports from any computer or your smart phone.
• Track Active & Inactive agents so you can market to them directly.
• Widgets – customize your home page allowing you to view What’s happening today with gross dollars, What you scheduled today, Gross weekly, Monthly and yearly income, Order type by client/agent and so much more.
• If you manage multiple offices or manage franchisees, the ISN can provide you with a corporate panel to view all of your business reports from a granular or global view.
• We have many more report tools for you to help grow and manage your business. We have too many to list here!
Information Sharing
• Automated emails to clients, agents and inspectors. Use our templates, edit or create your own!
• Custom email templates (example – one for a standard inspection and one for an environmental inspection).
• Customizable notifications and thank you emails with order information automatically inserted if desired.
• Choose your automated email confirmations and choose when they are delivered.
• View and edit the email sending queue (see every email in the outgoing list).
• Shared online storage for you personally or any part of your team for all desired documents.
• Choose how long agreements and reports are view-able by clients and agents.
• Upload/add property photos for archiving and marketing purposes.
• Upload as many reports and attachments as you desire to the ISN.

• Easily send one or multiple reports at once.
• Use your company logo, colors and electronic letterhead if desired.
• Adaptable regional settings for US, Canada, Australia, New Zealand and other countries.
• Send desired information to your report writer or other industry companies. (See our connected partners list) No more re-typing information.
• Allow third party companies such as insurance companies to have limited access to all information desired by you and the client.
Inspection Agreements
• Agreements with inspection order information inserted to reduce your paperwork.
• More than one agreement? No problem, the ISN can send all documents requiring signatures based on the type of inspection.
• Store and use any number of pre-inspection, pool/spa, environmental agreements, SOP’s, including separate company names.
• Deliver your agreements via email directly to your clients…let them click and sign with their computer mouse and automatically submit back to your ISN.
• Clients can sign your agreements with their finger on any mobile phone or tablet.
• Need initials in multiple places on your agreements with a signature at the bottom? No problem, ISN has you covered.
• Quickly see who has “clicked-to-sign” your agreements and when the agreement was signed. Includes IP address and Browser tracking.
• Extremely professional presentation for clients to sign, view and print agreements if desired.
• All agreements signed through the ISN are stored for future accessibility.
• Go Green, Go paperless; it is not a dream, it is available now with the ISN.
Management and Tracking
Having detailed and overview information lowers your liability and supports growth for all size companies or franchise organizations
• Input client and agent/Realtor® information once and use it throughout the system, again and again, without re-typing the information.
• Instantly see how many inspections an agent has ordered with your company for any period of time.
• Download your insurance agent, Realtor and client lists directly into or out of your ISN for third party marketing.
• Birthday reminders for your agents. Instantly see how many inspections they have been ordering.
• Reminder banners for your incomplete orders.
• Reminder banners for your missing reports.
• Reminder banners for your canceled inspections.
• Easily create an estimate and monitor all sent estimates.
• Quick click features throughout the ISN for limiting typing.
• The ISN will inform you if you have inspected a property previously.
• Add your fee structure and pricing into the ISN for quality control and quick order taking.
• Get quick-view Google Maps to all of your inspections.
• Get quick-view Google Maps to all of your agencies and agent offices.
• Track when you were at an office, what you did and who you talked too. Great for you or your marketing team.
• View a thumbnail photo of every report.
• See a thumbnail photo of every attachment.
• View reports, inspector schedules and maps to the subject property on your mobile phone.
• Control everyone’s access and abilities through the controlled authorization settings.
• Easily add private notes to each inspection order.
• Access every aspsect of your business from any Internet connection anywhere.
• Access your ISN from web-enabled cell phone (smart phone).
• View multiple ISN’s for multiple offices if desired.
• Add as many users and/or vendors to your ISN as you want.
• Store and track all received checks, cash, credit cards, and money orders with ease.
• Use one of our 9 payment processors.
• Track all refund activity.
• Track the status of your inspections your way: paid, agreement signed, report sent or create your own status heading.
• View detailed ISN invoices directly on your ISN.
• Quickly view financial reports.
• Utilize the ISN payroll feature for split or fixed amounts for every inspector.
• Use the ISN’s graphs to monitor agent retention and business activity from one year to the next.
• All information is stored on secured ISN servers and backed up hourly while you continue to have access to all of your company information from any internet connection.
Information Security

• Secure servers in multiple locations and the cloud for ultimate safety.
• Individual, secure log ins for each user and secure Access Keys for vendors. Control every user’s access to your system.
• Complete control over your inspector’s and staff’s access and passwords.
• You decide how long your agreements and reports are viewable.
• Keep personal information in the Private Notations section.
• View the System Log for every action taken in your company’s ISN.
• All information is stored on multiple servers in multiple locations.
• You maintain ALL of the rights to your information.
• Your information is YOURS! None of your data is ever shared with anyone ever.
Report Delivery
• ISN offers you several ways to deliver your completed reports to clients or agents.
• Deliver your reports via link or attachment.
• Utilize the professional report delivery page with agents photo,contact information and Bio if desired.
• If desired, clients cannot open your sent report if they have not signed the agreement or paid. Clients can then immediately pay online and/or sign the agreement to access their report.
• If desired, you can insert adds or promotions to your report delivery page.
• Let the ISN track when your reports sent through your ISN where sent and opened.
Automation and Email
The ISN provides a tremendous amount of automation throughout the entire system. “Smart” automation with the many feature sets offered by ISN allows you to have consistent personal communication with everyone involved.
• Maximize your professional reputation utilizing our customized email templates, confirmations, 24 hour reminders and your personalized email letterhead.
• Inspectors and/or vendors can automatically receive detailed information including maps and turn by turn directions for their following days inspections.
• Use our library of automated emails to clients and agents, edit or design your own.
• Custom email templates (example – one for a standard inspection and one for an environmental inspection).
• Keep track of every email the ISN automatically sends out.
• View which emails are opened for both target emails and mass emails at no additional cost.
• The ISN “smart” automation system will not send 24 hour reminders if an inspection is to be performed within 24 hours of the original order so your client and agents will receive only the confirmation email.
• Automated client and agent confirmations that can include agreements, payment links and invoice as desired.
• Manually send confirmation, reminder and thank you emails if desired.
• View and edit email sending queue (see every email in the outgoing list).
• Automatically or manually send your completed inspection report(s) and any attachment(s) if desired.
• Select which emails go out based on the type of inspection you are doing.
• Mass mailing and targeted email campaigns are a breeze with ISN. We provide holiday and marketing templates including a graphics library. We track open rates and detailed tracking to monitor your business success.
Direct Notifications to the Inspector
• Inspectors can receive detailed information for the following day jobs automatically including maps, turn by turn direction, client and agent contact information and if the agreement has been signed or the inspection paid for and how.
• Inspectors are notified if a property has been Inspected in the past by your company, including a copy of the past report.
• Inspectors and/or your office can be notified by email and SMS/Text if your receive an online order from your website.
SMS Automation
SMS/Text events for today’s business world
Inspection Support allows you to send, edit or create custom SMS/text events at no additional fee
• Utilize the SMS/Text messaging application to send your clients and agents short reminders of inspection times.
• Create your own short personalized SMS/Text messages. 140 maximum allowable characters.
• Easily view all SMS events in your sending queue. Put them on hold, send immediately or delete them for unique situations.
• Receive an email and SMS/Text when an on-line inspection has been started and completed.
Inspection Report Writers
Use any 3rd party reporting software easily with ISN
• Use ANY report writer with the Inspection Support Network.
• The ISN integrates with Home Inspector Pro, 3D, Palm-Tech, Whisper, Horizon, Inspectit Report Plus, HomeGauge, ReportHost,Spectacular Home Inspection System, Interspect-Onclarity, so inspection order information transfers into these reports. No more typing duplicate information.
• Store any/all of your inspections, reports, documentation, attachments etc. on your ISN.
• FREE storage. We securely store your information as long as you are required to keep it by law in your area.
• All of your uploaded reports and files are replicated at three different locations for the ultimate peace of mind and security.
• Access your reports quickly and easily at anytime from any computer or your smart phone.
Mobile Access
Access the ISN with your mobile phone.
Accessing your inspection information and mapping from your smart phone such as iPhone, Android, Blackberry and others is crucial in today’s competitive market.
• See your detailed schedule.
• Have clients sign their agreements with their finger directly on your phone.
• Quickly view if an inspection has been paid for or your agreements have been signed as well as if the report has been uploaded.
• Quickly access past reports.
• Access and call anyone involved in the transaction by clicking on the supplied links.
• Get a map to your inspections.
• Send email templates.
• Send invoices.
• Process credit card transactions directly on your smart phone. No more bulking card readers and all with the best rates around.
Amazing Support
At Inspection Support we provide industry leading support via toll-free phone, email and live chat!
• Instant Live Chat and toll free phone support available 11 hours a day Monday through Friday.
• Support website with videos on most subjects, help pages and continuously updated Blog 24/7.
• Helpful notes, links and videos throughout the ISN for most features.
• Connect to our computers and let us show you any of the ISN while in the comfort of your home or office.
• Single inspector or full company training available FREE.

(Dominic J. Maricic) #7

Definitely HG’s choice as Home Inspector Pro’s HTML reports work perfectly with ISN :mrgreen: I believe that a few of the other programs have HTML reports with ISN now too.

(Kenneth R. Brittain, NC Lic # 3262) #8

You can do it with HG but you have to make the reports public which means anyone can see them.

(Christopher Currins, CMI) #9

And ALL of that is supposed to make things easier? :shock::wink:

(Ian W. Mayer, CMI) #10

About the only thing ISN doesn’t do is make the coffee.

(William H. Stambaugh, CMI) #11

Our entire franchise organization uses ISN. By entering a work order into the system I generate a confirmation email to the client, Buyers agent and listing agent. I work closely with a termite and a roof inspection company and if the service is needed the emails scheduling them are also automatically generated. Links for both signing my inspection agreement and paying by credit card are included in the emails. 24 hours before the inspection a reminder is sent to the client and both agents on the inspection. Once the inspection is completed it is pushed up to ISN and the emails are sent accordingly to the client and buyers agent. You may not send reports to agents but in my area we always do and is part of our inspection agreement for the client to opt out and not allow although in 15 years this has never happened. 3 days after the inspection a thank you email goes out to the client and both agents. Again in my area, home warranties are a matter of course so I utilize it to send an email at 10 months to the client suggesting a follow-up before their warranty expires.

There are loads of reports to manage your business as well as if you have multi inspectors there are tools for computing payroll splits if that is how you operate. I suggest you call ISN, maybe speak to one of their trainers such as Michelle Sishilla to get a full understanding.

Best wishes

(Mike Hazelwood, CMI) #12

Think you left something out.:mrgreen:

(William B. Ogletree, TREC License #22530) #13

The nice thing about ISN is that you don’t have to use every feature. You can start with the basics and build on it as your business grows, and the staff is there to help you every step of the way. I would not even want to think about doing this business without it.

(Nick Gromicko, CMI) #14

www.nachi.org/isn

(Linas Dapkus, CMI) #15

Do they share your clients confidential information?
Do you remember Mr. Dingleberry?

(William H. Stambaugh, CMI) #16

Hi Ken,
Just a quick feedback. Like you I work with various subs for portions of some inspections. The easy way to automate this is to create an inspection type, (example home inspection with XXX termite) use your same email events for all your normal contacts then create an email template with the information you send to your termite company. Create an email event that uses your new inspection type and setup accordingly. Remember to go into your existing events and include the new inspection type. It will then automatically send the notice to your termite company when needed with no extra work on your part. I use this for termite as well as a roofing company where they want a roofer inspection and watertight warranty.

Hope this helps. PM me if you need more help.

Willy