I inspected a home with large furniture in every room, I took photos and described the limited view. Upon moving in the client tells me there’s a large vertical crack in the dining room wall. I referenced the report and go have pictures of that room but not the exact location of this crack. I’m headed out to take a look and looking for advice on how to handle the situation.
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Have no opinion. Dot not agree or admit of your alleged performance.
Listen carefully showing compassion.
Ask when did they notice to determine if you were contacted in a timely manner (according to your agreement you hopefully have).
Take pics if you can do so.
Do not state your opinion or a decision. Not easy but you can do it.
If pressured for one, tell 'em I’m not allowed to, have to now review the report. ~~ If asked who won’t allow you? Reply ME!
Your mission is is for fact finding.
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Good advice ^^^^^^ Wise man.
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Thanks, that makes sense. I’ll get some pictures and revisit this post with some updates. Thank you!
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Should be a required InterNACHI course. Well said.
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What Marc said PLUS try and take another person with you so LATER if needed, you have a witness on what was said OR not
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Been doing that for years. Eliminates, he said, she said.
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A body cam is worth its weight in gold in situations like that. If used consistently on every inspection, it can also capture a lot of things you may not get with general overview pictures and save you some time and headaches.
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You should give your insurance agent a heads up call to CYA. You have an obligation to report any claim and a good agent will document that you called, give you initial advice and support, and this without filing a claim before one is made by your client in writing. If you don’t do this you may be stuck without coverage.
Do you have a procedure in your Pre-inspection agreement for claims?
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