I inspected a home with large furniture in every room, I took photos and described the limited view. Upon moving in the client tells me there’s a large vertical crack in the dining room wall. I referenced the report and go have pictures of that room but not the exact location of this crack. I’m headed out to take a look and looking for advice on how to handle the situation.
Have no opinion. Dot not agree or admit of your alleged performance.
Listen carefully showing compassion.
Ask when did they notice to determine if you were contacted in a timely manner (according to your agreement you hopefully have).
Take pics if you can do so.
Do not state your opinion or a decision. Not easy but you can do it.
If pressured for one, tell 'em I’m not allowed to, have to now review the report. ~~ If asked who won’t allow you? Reply ME!
Your mission is is for fact finding.
Good advice ^^^^^^ Wise man.
Thanks, that makes sense. I’ll get some pictures and revisit this post with some updates. Thank you!
Should be a required InterNACHI course. Well said.
What Marc said PLUS try and take another person with you so LATER if needed, you have a witness on what was said OR not
Been doing that for years. Eliminates, he said, she said.
A body cam is worth its weight in gold in situations like that. If used consistently on every inspection, it can also capture a lot of things you may not get with general overview pictures and save you some time and headaches.
You should give your insurance agent a heads up call to CYA. You have an obligation to report any claim and a good agent will document that you called, give you initial advice and support, and this without filing a claim before one is made by your client in writing. If you don’t do this you may be stuck without coverage.
Do you have a procedure in your Pre-inspection agreement for claims?