Has anybody been having issues with Pro-Lab when placing orders?
We’ve always been very happy with the lab, our sales rep and their service and response times, etc.
However, our last 2 orders for Mold testing AOC’s have been terrible.
Two weeks after we sent in our oder and check, we had received nothing NOR an email telling us the order was enroute, etc. When we called them, we were told they have had some issues with checks (not ours) AND now want payment by credit card OR they wait until your check clears to process your order. **I DON"T HAVE A COMPANY CREDIT CARD: DON"T USE PERSONAL CREDIT CARDS FOR BUSINESS USE (no comingling funds): AND FOR THE PAST 28 YEARS NORMALLY PAY ALL BUSINESS EXPENSES WITH A COMPANY CHECK. **
I checked with our bank and our check had been cleared and funded to Pro-Lab over 5 days before this.
Our 2nd order was mailed from Kansas City on July 16th. When we had not received a confirmation OR ANYTHING else by August 3rd (2.5 weeks later), I checked and according to them / they had NOT received our order. My bank said the check had not been run through, so I put a STOP PAY on it ($25) AND sent a duplicate order out to them by FED EXP ($23 - signature required). Yesterday I got an email telling me they had received my Fed Exp order and to check with our bank and find out when our check had cleared / Then call them so they could send out our order.
If they submit our check promptly and ship ASAP, that will make this order about a 4 week total turn time.
Something does not FEEL right. I’m getting worried about future orders, etc. I’m starting to wonder if they have financial problems OR ???
Anybody been having issues with Pro-Lab when placing orders?
Who else do you use for your Mold Lab Analysis. Pro-Labs reports have always been prompt AND easy for our customers to read / understand?