UPDATE: They Fixed all the issues for me on Monday! Turns out I wasn’t the only one!
I personally love the app on this new V10, and when I am done with a home, I am almost complete with the entire inspection.
There is a problem, though; this is the third time in the past week that my sync failed, and not all the data transferred to the desktop. I rely on the desktop version to finalize my reports—cleaning up photos, double-checking boxes, and polishing the overall presentation. But once again, key information didn’t come through.
I reached out to support, and while they offered a workaround, it’s honestly getting frustrating. I’m a solo inspector and plan to stay that way, but if I were running multiple inspections a day and a multi-inspector firm, I’d be extremely upset at the unreliability of this process. Time isn’t just money; it is time away from my family, the entire reason I opened up my own business and do one inspection per day (for the most part).
I left Horizon a few years ago because of ongoing issues, and I’m starting to seriously consider other options again. What holds me back is the time and energy I’ve poured into creating my custom templates from scratch.
I really hope this situation is being taken seriously. I’m praying the team is working hard to resolve these issues for good.
Did it show up as failed in the app? If you have a weak connection on your phone, sometimes you have to sync again when you get to a better reception point.
I synced twice on the drive home just to be safe, then synced again twice while at the computer. I refreshed the computer several times. After chatting with support, she sent me a link, which I used—it reflected everything that was in the app. Before that, the phone app showed 100% completion, but the computer still indicated I was missing two items in each category.
If they’re going to launch a new program, they need to test it thoroughly—try to break it, resolve the problems, and repeat the process—before pushing it out to owners who depend on this software. We’re talking about people’s money, family responsibilities, and time. This kind of rollout is bad business. They need to fix it ASAP and provide weekend support until everything is fully resolved.
I sent an email; hopefully, they will take it seriously.
I think what happened is that they didn’t upgrade all the software when everyone stepped into the V10, so the people, like me, dragging my feet, should have updated last year. I’ve been happy with most of it, but this past week was a nightmare. I’ve been talking with others, and they said the same thing, so if it is working for you count your blessings! As of Monday, they fixed my issues.
UPDATE: Monday, they fixed all the issues I was dealing with, turned out I wasn’t the only one, and here I thought I was special!
