The Client Fidelity Pledge and the opposing pledge

** **I have read both of the client pledges closely and compared the two of them. The Client Fidelity Pledge listed at www.trustyourinspector.org is a very clear, single purpose pledge that has been written with the purpose to protect my private and personal information by agreeing to not sell it off for any type of compensation. ****

** **On the other side of the field is the pledge written by the vendor who supplies products for you to sell to consumers so both you and the vendor can profit from this. As I read this pledge it appears to be diametrically opposed to the simple pledge created by your peers and intended to protect my private information. The creator of this pledge claims that all of the Home Inspectors that are participating in his programs are in full compliance with this pledge. I just don’t see how that is possible given the questions I have below. For those of you who participate in this vendor’s programs if you would like to answer these questions possibly I’ll have a better understanding? ** **

Please keep this discussion centered on the questions and concepts below and refrain from any confrontations between the two schools of thought. As for the vendor he, nor any of his staff, are not welcome to answer as they have already demonstrated they intend only to cause thread drift and to bury any constructive dialog.
** The vendor’s pledge wording is in italics below with my questions under each section. At the end I ask additional questions. **

CLIENT SAFETY & FIDELITY PLEDGE

My clients and the clients of those agents that refer me are important. I respect their rights to privacy and respect the fact that it is I who serve them and keep them safe while delivering exceptional value.

How do you keep them safe? Simply providing a report for recalled products, something I can do myself, means little to me as a consumer.

How do you deliver exceptional value over another Home Inspector who may well be more competent and charges the same fee?

They have entrusted me with their inspection, including ancillary services that may not be available from other inspectors, and I intend to deliver more than is required of me in every transaction.

What do you “intend to deliver more” of that another Home Inspector does not that is of “exceptional value” over other Home Inspectors deliver?

Do ALL of you Inspectors who believe and have signed this pledge offer ancillary services?

As such, I believe I owe my clients an absolute right to know that their personal and private information is safe with me, my software providers, and partners in my business that help me deliver exceptional value to my clients.
Therefore, I promise that I will not provide to any third party any personal or private information about my client(s) or information about the property I have inspected for them, in exchange for compensation that I might receive, either directly or indirectly, from anyone.

For those of you that are participating in this vendor’s programs you are apparently being indirectly compensated by the vendor in the form of this Inspector referral service WEB site, marketing consultation/materials/advice, free WEB site reviews (SEO and content), the vendors own admitted 800,000 email marketing blitz to Real Estate Agents to use you, as well as other services the vendor provides with your agreement to sell their product and provide your client’s “private information” to him, for him to market other products and services. Whether you pay this vendor some menial amount for the product or not, the value of your compensation from this vendor is greater than the dollar amount of the product you give your client’s. If you attempted any of this on your own, even in your small geographic area, it would cost substantially more than any menial amount you pay for the reports or warranties you hand your client’s. With all of these benefits this vendor provides you you are in fact being indirectly compensated for selling his products! How does your arrangement with the vendor comply with this last paragraph?

I also promise that my inspection agreement will not include any clause(s) or language that could, in any way, be considered by anyone to waive any rights of privacy that my client might have, inclusive of any waiver of rights or restrictions relative to telephone contacts, e-mail communication, or solicitations from commercial and private enterprises of any type whatsoever outside of myself and the partners I work closely with to provide exceptional service to my clients.

The definition of exceptional means “well above the average”. Again how are you providing “exceptional service” when all you are doing is jotting down a few model and serial numbers and handing them, and my private and personal information, to a vendor to generate a report of information I can obtain easily myself? As for the warranty program all you are doing for that is again handing my private and personal information to this vendor to issue a 90 day warranty that might not have any value to the consumers. How does that equate to “exceptional service”? Why then is this paragraph suppose to be such a consumer protection action when the other pledge promises not to hand out my information for any compensation?

I will not participate in referral programs that result in commissions to myself, and I will not create any conflict of interest wherever avoidable.
*The client has the right to know, ultimately, who they are entering into agreement with and how that may affect their rights to privacy. I stand by these principles. *

If “The client has the right to know, ultimately, who they are entering into agreement with” then why does this vendor not change their required verbiage you must have in your contract to state specifically who you are giving this information to and who the vendor may give it to? If you read the privacy policies on many, many corporations WEB sites they do just that so what makes this vendor special and not need to? By not telling the consumer specifically who will have their information what makes this pledge section worth having?

I therefore acknowledge that if I willfully violate this pledge, it may be construed as misuse and may also constitute false and misleading marketing or advertising. I take my clients rights to privacy seriously.

**If you take your client’s rights to privacy seriously why do you hand the consumer’s personal information over to a telemarketer in the first place regardless of any privacy policy claims the vendor makes? Why do you not pressure this vendor into modifying these programs to allow the client instead to make the decision they are interested enough in these products to contact the vendor themselves? **

I further promise that the safety of my clients is paramount. Therefore, I promise that I will find recalled items where reasonably identifiable, including major appliances and heating & cooling systems, and assist my client in getting those items repaired free of charge by the manufacturer before any potential fires, water damage, or electrocution hazards arise.

In this paragraph you claim you will “assist my client in getting those items repaired free of charge”. Are you actually acting as an intermediary between your client and the manufacturer to ensure the manufacturer repairs these items? When the repairs are performed are you going back out to the client’s resident to inspect the repairs and make sure they are performed properly? Are you doing all of this for no more than the cost of your original inspection fee in other words no additional charge? Are these what you are calling “exceptional value” to your services?

I realize my position in the real estate transaction is to report on defects- not to scare client. I pledge not to use alarmist tactics

First off why is this and the following items even in this pledge when it has nothing to do with privacy and safety?

**What are alarmist tactics please define them? **

*, and to do my best in ensuring that I obtain the buyer’s permission (where applicable), to get documentation to any and all interested parties including the agent who represents them so well. *

**Why are you only trying “to do my best” when you should not release any of my information to anyone without my approval, period, end of story? **

I realize that creating unnecessary friction in a real estate transaction is a disservice to the clients I share with the real estate agents who represent them, and I promise not to diminish, degrade, or make any derogatory comments about an agent to their client, whether that client was referred to me by the agent or not.

What do you define as “unnecessary friction”? Is there any such thing as “necessary friction”? Again what has this got to do with my privacy rights and safety? If you do your job properly and find many safety issues with the home, or refuse to provide my Real Estate Agent with any information since you did not obtain my approval then you are going to cause friction. To prevent any friction does that mean you will soften your report verbiage and freely give up information without my approval?

This is my Pledge.

I do have additional questions.

  1. How many people have actually signed this pledge?
  2. Has this pledge been made mandatory in your contracts with this vendor?
  3. Where can the consumer find a list of those who have signed this pledge? Without a list of names to verify who signed it then what value does this pledge have?
  4. Why do you Home Inspectors feel the need to make additional untold sums of money off of me, the consumer, by having backdoor kickback deals such as these? Are you not charging me enough for your services already?

Three statements I never caught before:

[size=3]I can purchase a 90-day warranty from several sources.
I can perform recall checks through at least three sources besides the Vendor’s
I can work a deal with several alarm companies of my choosing
I perform radon, mold, and allergen testing
I perform energy audits
I perform WDI inspections
I perform water sampling and provide testing options
I inspect septic systems

What ancillary services man any competent inspector not offer or provide?

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[size=3]What is more than is required of me? Many inspectors believe they provide more than is required of them on each inspection. However, one needs to be careful with this statement, as it is undefined. “More” is in the opinion of the client, not necessarily the inspector. If the client’s expectations are unreal, they may automatically expect more. When you state you will provide “more” what is the benchmark for more, as required, or less?[/size]
[size=3][/size]

[size=3]

So, does this mean that it’s okay to create a conflict of interest if it is not avoidable? Isn’t the idea to avoid all conflicts of interest, period? What would be an unavoidable conflict of interest? Who decides if it is avoidable or unavoidable?

[/size]

Talking to yousef again ?

Not me, Roy.

Not my style.

I have already stated that Nathan took artistic license with much of the genuine CFP in creating his own, so I don’t really care about what the author states.

My observations are my own.

But, I would agree that a lot of what Nathan’s pledge states has nothing to do with client privacy.

Mr. Biggs
Where are you located ?
What is your occupation?

Answering these questions will help me figure out why you even care.

That looks like one of the brave boys hiding with their cell phones LOL

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Sorry, Nate.

Normally I would love to engage you.
This is not my thread

If you call me a loser, fine.
Just don’t associate it with this particular thread.

You’re barking up the wrong tree.

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According to the vendor you referred to in your questions, Mr. Biggs, the home inspectors who are participating with him in his “pledge” wish — for very obvious reasons — to remain anonymous.

It is highly unlikely that if any of them exist they will be willing to come forward and identify themselves to the public.

You have presented some very interesting questions, though, that deserve to be answered. Good luck in you pursuit.

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Nathan
If I recomend a psyche and get a kick back is that against the COE ?
I can introduce him to mine …LOL !

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What does a person of your caliber do all day ?

I will take Dale Duffy, his experience, his expertise, his common sense, and his ethics over yours everyday of every week of every month of every year in perpetuity. You cannot hold a candle to this man and by the comments above, show your true colors.

Where I am located and what my occupation is does not matter. What does matter is “What am I?” which will easily answer the question you have asked. I am the consumer who places a great deal of value on my personal and private information. I am the consumer that some day you yourself might service with your inspection business. I am the consumer that takes the time, like so many other consumers, to gain a better understanding of any service business that can have a major impact on my financial well being of which Home Inspectors and home inspection can. I am the consumer, one of many, that actually read the service contracts I am presented. I am the consumer that also actually reads all of those ten page privacy notices that these companies like to print and hopefully hide things in thinking I won’t read the entire ten pages.

Hopefully that answers the question you posed? Now how about answering my questions above? I see that you do not advertise on your WEB site that you use or offer any of this vendor’s products or services but that matters not since you do seem to take an inordinate amount of time defending these products and services.

As a matter of fact there are many of you Home Inspectors in this association that do not appear to use any of this vendor’s products or services but also spend an inordinate amount of time defending them. Please if you have so much time and energy take a shot at answering my questions above.

I do have one more question to ask and it actually is directed at those of you who do not use this vendor’s products and services but choose to spend so much time and effort defending them and attempting to debase the group of Home Inspectors who have created a very good fidelity pledge. The question is why are you trying to debase and discredit something that is such a good thing for the consumers?

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James Please !
Don’t insult the little intelligence I still have with that response.
You can do better than that.
It reminds me of a little boy caught with his pants pulled down.
Come on Brother!

Mr. Biggs,

Not only are the people who signed the vendor pledge most likely embarrassed to publicly admit it, they are also probably scared as well, seeing how it would violate the contract, directly or indirectly, that they signed with this particular vendor.

Maybe the vendor will give them written permission right here on this MB to speak.

Regardless, I wish you luck in your endeavor & hope they have the balls to speak up and answer your questions.

http://www.alarmleadsprogram.net/

I am gonna take a stab at a guess and say you are wrong again. But regardless why divert and spin, why not answer all questions, and set the record straight? Come on Nate, it’s your time to shine …

Jim