I received a call this morning(11:35am) from a guy dewinterizing a home I was set to inspect at 2:30pm today. He said that in the process of dewinterizing, he didn’t realize that the laundry valves were open(2nd floor). He then said that by the time he realized it, the water was dripping from the ceiling. He immediately shut them off. He just wanted me to know so I wouldn’t write it up as a leak.
I called my client’s agent when I arrived at the property(2:30pm), and left a message that the leak had not been attended to. I assumed that the guy would at least mop up the mess. It had been soaking through the ceiling for about 4 hours now and had dripped out of two areas. The agent called back(4:07pm) and I explained the above to the agent(who speaks poor english), he asked if I could explain it to the Selling Agent(he did not feel he understood enough to explain, and that I would say it more clearly). I explained the above to the Selling Agent(4:13pm), and that it has been now absorbing into the drywall for several hours and that if they fixed it now, it would probably cost less than to fix it later; he said he would send someone out.
I then receive a call from the dewinterizing guy(5:45pm), saying that the sellers agent said that the upstairs was flooded. I told him that I did not say that it was flooded, but that considerable damage was done. He asked if I thought he could just drill a couple holes and be done with it. I told him I thought it was past that point, and that it would probably need to be dried with an industrial fan at a minimum. He said thanks and that he was going to call around for quotes, I added “make sure you get a moisture remediation specialist”.
I am now getting ready to document the damage in the report, but I do not know where to begin.
Do I mention names? Do I leave it anonymous like I did here? Do I just say that there was fresh damage and leave out the details? Any ideas?