No filter and no tracking number.
The client contacted me this morning wanting to know what was taking place. I had to tell them that I didn’t know because correct filters would only tell me that they were not responsible for shipping and would not send me a tracking number for the filter that is supposedly lost or the additional one that was shipped last Friday.
I gave them a refund and told them too keep the two filters they did get and apologized for referring them to a company that doesn’t know what customer service is.
Oh well 380 dollars is a small price to pay for the lessons learned.
I hear ya brother—:shock:
Who is this company actually…ProLab?
You refunded the full inspection price?? Wow…that’s customer service or…something 
I refunded what they paid for 3 filters.
I quit using ProLab a while back because of their customer service. I use EMSL for all my lab testing. Free shipping, cheaper pricing and faster turnaround times at no charge.
Gotcha…I was confused as to where the $380 figure came from but now understand (I think) that the customer was outfitting three separate HVAC systems with the filter system.
The filter showed up today. It was shipped yesterday. It is to bad that they just couldn’t admit that they made a mistake with the first shipment and all of this could have been avoided.
Someone is getting fired in the morning.
What for??
Overcharging for the filters???
So…is this information still correct? If not, how did it come to be represented that the filters were delivered when they were not? Is the person being fired the person who provided you with this incorrect information?
They thought they shipped all 3, only shipped 2 then one yesterday. Now granted it is a new operation but this sort of stuff drives me nuts.
Who provided the phony UPS data?
They didn’t have any UPS data for the 3rd filter as it wasn’t shipped till yesterday.
They are not my staff. My staff ALL work in the same big room with me, every day, without doors, walls, or dividers, and operation errors under my domain are very few and far between so I’m not used to suffering these types of problems.
Now granted CorrectFilters is a very new operation, but I thought we hit the ground running smooth. I was wrong. I’ll have it fixed by 11am tomorrow.
Each filter is custom cut to size and drop shipped by our outside supplier.
Our supplier will have to find a way to assure us that they can get caught up to our level by Thursday late morning or I’ll be in the filter supplying, cutting, and shipping business by Friday night.
Ultimately my fault.