I am a long time user of Home Gauge and truly believe it is one of the best softwares available for home inspection. When we first began using the software, I was one of its biggest proponents. Over the past couple years I have seen limitations with the software I just don’t understand. Consider this a discussion or gripes and since this is the official forum I guess it should go here.
iOS - We have been promised for years it was coming. When it finally came it was broken. Updates are slow and do not appear to be properly beta tested by staff or developer prior to release. If I can find flaws or have it crash in 5 minutes it hasn’t been tested.
Desktop - No plans or desire for Mac version = buy a virtual machine and Windows if you want to use on a Mac. This is an added $200 expense, but if you want to use HG it’s possible. Let’s move on and buy the Windows laptop, but wait there is another issue. The better Windows laptops have higher screen resolution or DPI. Since HG doesn’t scale correctly it makes using the software more difficult. The font is too small and it is hard to edit photos.
Integration - integration with additional services have been slow or not fully supported. Examples would be RecallChek or ISN.
I am not sure why our beloved software which was a pioneer in our industry has fallen behind the curve. Maybe too many irons in the fire and a lack of single focus. While I love the look and feel of the new website. I would have rather had the other listed items.
We have been spoiled by HG. It is a great inspection software. But if a competitor could match some of the features and offered the above items we would have to give it a serious look. As a growing 6 inspector firm it would be hard to switch, but part of our success is dependent on the software.