Accessing support

[rsole (Robert Sole, CMI)]

Russell,

This is the second time I have tried accessing your new “Support”. At the time I am logged in to homegauge services and click on support. I type in the issue and when I click on “submit”. It tells me that I need to enter my name, my email and the question. They are all visible in the windows. I am attaching a screen capture showing that the information is there.

Can you fix this please? I would like to get a few things resolved and since you no longer have the forum up, i can’t search for them.

[frotte (Frank Rotte)]

We have a Homegauge user group on Facebook. Some helpful people there that might be able to help.

[rbuchanan1 (Russell Buchanan)]

@rsole

Russell,

This is the second time I have tried accessing your new “Support”. At the time I am logged in to homegauge services and click on support. I type in the issue and when I click on “submit”. It tells me that I need to enter my name, my email and the question. They are all visible in the windows. I am attaching a screen capture showing that the information is there.

Can you fix this please? I would like to get a few things resolved and since you no longer have the forum up, i can’t search for them.

Thanks Robert,
I will look into it today with the nerds. It is being used successfully by many, but obviously something is not correct.

Russell

[rbuchanan1 (Russell Buchanan)]

Robert, just curious what browser do you use? ie? chrome? etc. Also if you are using windows 10 do you use “edge” browser?

Of course when I repeat your steps it works fine.

Thanks.

[rdimit (Randy Dimit, #60269)]

It has happened to me as well. Very frustrating. Running Chrome.

[rbuchanan1 (Russell Buchanan)]

@rdimit

It has happened to me as well. Very frustrating. Running Chrome.

What OS system are you using? Win 7, 8 10 etc.?

This question is for Robert Sole as well along with the browser type.

Thank you.

[rbuchanan1 (Russell Buchanan)]

@rsole

Russell,

I would like to get a few things resolved and since you no longer have the forum up, i can’t search for them.

Have you tried searching the support.HomeGauge.com site for the things you are referring too?

[rbuchanan1 (Russell Buchanan)]

Robert: There was an update the nerds ran yesterday for http://support.HomeGauge.com . I am not sure if it fixed your issue. Can you try it again? just use the word test in the question to see if it works. If it doesn’t if you don’t mind to respond as to what OS you are using and browser.

Thanks!

[rsole (Robert Sole, CMI)]

Russell,

Whatever they did, it seemed to work. I was finally able to submit a question. I have tried several times and could never get it to go through even though I was logged in to your site.
For the record, I am using Win 7 and firefox.

[rbuchanan1 (Russell Buchanan)]

@rsole

Russell,

Whatever they did, it seemed to work. I was finally able to submit a question. I have tried several times and could never get it to go through even though I was logged in to your site.
For the record, I am using Win 7 and firefox.

Thanks Robert. I responded to your question from the HG support section by email.

Thanks

[sstaggs (Shawn D. Staggs, CPI)]

Homegauge Rocks!!!

[rbuchanan1 (Russell Buchanan)]

@sstaggs

Homegauge Rocks!!!

You guys rock! We appreciate your Raves!