I ordered a vac pump from them when I was at COA show in Las Vegas. That was late October. I called them mid-November, when I hadn’t received it yet. They had forgot to ship it! So a week later, I get a vac pump in the mail. Its used and had mud on the case-- it was a unit that another inspector had sent in for a calibration. They accidentally sent me someone else’s pump. They send me a label to ship it back to them. So today, I call to ask where my pump is. The manager tells me"looks like we forgot about it again".
Are you serious?? I order that thing almost 2 months ago! I have never used Prolab for mold samples, and after this I never will. They seem very disorganized.