I ordered a vac pump from them when I was at COA show in Las Vegas. That was late October. I called them mid-November, when I hadn’t received it yet. They had forgot to ship it! So a week later, I get a vac pump in the mail. Its used and had mud on the case-- it was a unit that another inspector had sent in for a calibration. They accidentally sent me someone else’s pump. They send me a label to ship it back to them. So today, I call to ask where my pump is. The manager tells me"looks like we forgot about it again".
Are you serious?? I order that thing almost 2 months ago! I have never used Prolab for mold samples, and after this I never will. They seem very disorganized.
I had ordered samples from them and never got them. I’ve called before and had to leave a message and never got a return call. I switched over to EMSL after I needed to test for formaldehyde and manganese. EMSL sent me the pumps I needed already calibrated for each test at no charge, just paid shipping. They’ve been easy to work with and time efficient
I used Pro-Lab once, about 7 years ago. Never again. Constantly received sales calls for about a year following.
I have been using EMSL for years, and have NEVER had a bad experience. Their customer service is top notch. I have recommended them frequently, and have never heard a negative review from those I have referred to them.
I purchased a long-term radon gas kit from Pro-Lab at Home Depot to test my basement, did the 3 months test sent it to them and about a month later got the result by email saying that the test device is expired and are unable to report a result…
There is no expiry date on the test kit so I guess I will be returning the kit to Home Depot for a refund.