First "did not authorize" from Spectora

Vendor Forums Spectora
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I saw the chat bubble, got “There’s a charge being contested”. “Not Authorized” from the bank.

You click on it, you get to see the evidence it’s going to submit. It has a nice summary of all the interactions including the signed agreement, the viewing by the buyer, the report, all of it.

I clicked on it and it says it’ll be 60-80 days to settle, something like that.

I also contacted the realtor and they contacted the home owner who said he didn’t recognize the charge so disputed it but will go ahead and permit. Sounds like he just wanted it free or something, I dunno.

Seems like I ought to win it, specially if the home owner said he’s going to authorize it.

Shrug. Sometimes you win, sometimes you lose. I just thought that the evidence summary was quite well done from Spectora.

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You will want to go in and change the setting where you choose how you want the charge displayed on client’s statements. For some reason, if I remember right, the default name is goofy.

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3

Thanks. Found it. Settings–>Payments–>Statements

It was goofy.

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