About 2mo I did an inspection. Buyer didn’t recognize charge on her credit card, she put in a dispute. I contacted the buyer and buyer agent who was friends with her to confront her about dispute. She said she would reverse it.
But today it officially got back charged to me. I left her message, no response I sent her a Venmo request…nothing.
Any suggestions? Mechanics lien? and small claims court?
You know where she lives. Go get your $.
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I think she rents it…but point well taken
How does your company name show up on customer’s statements? Did she not recognize the name originally?
out of 100’s of HI no one has disputed…except her. Regardless I’ve gotten paid by everyone else. But I’ll get my money one or another.
Yeah, I was just trying to help you prevent it from happening again. What software do you use for billing?
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Did the deal close? Does she own it or not?
I had one that was disputed through the CC company because it was an “unusual charge” on the client’s end. Took a week or so but got it resolved.
spectora/ Stripe
She is ignoring me.
It did…sucks…could of intercepted the close
You know how inspectors like to say… “At the time of the inspection…”?
Well, that’s a two way street, and depending on local laws…
Your suit may get thrown out because… she was not legal owner of the property…
“AT THE TIME OF THE INSPECTION”!!
That’s what I thought. Have you went in and set the name as you want it to appear on statements? The default name they assign is really goofy. Quite a few Spectora users have run into chargebacks when starting out due to this issue.
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I’m messaging you a form.
Fill it out & send it Certified Mail.
Try to find on public records if there was a recent mortgage taken.
If so, add the lender’s name to your paperwork & send it to them also.
She will then pay or be in legal trouble with the lender for encumbering
the note.
I’m sure they will get her attention.
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Why the hell aren’t ya’ll on Kevin’s ass to get this fixed once and for all?
It seems to be a common FLAW with the Spectora software and/or management!
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Too many higher priority things I guess, lol. It’s one of those things once you fix it you are done, so not a lot of screaming from the masses I suppose.
Sad they (Spectora) thinks so little of you and your paying clients, that they couldn’t care less about YOUR reputations, and your CLIENTS satisfaction!
Does Spectora reimburse you for bank fees for these FAILED transactions, and your lost time for having to deal with these issues that should never happen to begin with?
For what you guys are paying them every month, I would be pissed!!
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I do have a contract she signed.
That’s a seperate issue from attempting the “Mechanics Lien” filing!
The contract won’t even be discussed as first ‘Rule of Order’ is qualifying the Lien for the lawsuit… which likely won’t happen.
Check with the local PD to see if they will accept Theft of Services charges. From what I hear, some will and some won’t. Worth a try. And you could at least threaten the client with it.
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