My concern with this is that there is no way to opt out of the program. Their own FAQ page clearly states this as fact.
There’s no problems with inspectors that want to bundle advertisements and offers with their service, but that should be the inspector’s decision. I understand that the client has to actively engage with the Fixle product links on the client portal, but that doesn’t matter to me as this seems like direct advertising along side my report. The inspection market that I am in does not tolerate this sort of advertising and it would be received very negatively. The community that I service is very private and at my price point they do not want to be advertised to in any way.
I am curious if others feel the same way and if maybe we can work together to make this a opt-in or opt-out feature.
I don’t use that software, but most HI software programs nowadays have annoying co-branding and other “marketing” mechanisms that are designed to put their own needs way ahead of yours .
I suggest you show your feelings by canceling your subscription and using anything else.
However, I was hoping to save myself and maybe others some pain of template rebuilding if we were able to come together as a home inspection community and say, enough. We didn’t sign up to push YOUR ads, we signed up for software that we pay (quite a bit) for. Simple transaction, we don’t need to complicate this by maximizing your shareholder value.
Do you have any suggestions of a software to migrate to that doesn’t employ these tactics?
Lets go. I just emailed them a similar threat. I am about to add two more inspectors to my team, so I am glad to find out about this prior to paying for two more accounts.
Also, in my state, their “points” system isn’t legal. In Wisconsin we have legislation that prevents any direct or indirect kickbacks for referrals. In their own words, “Points will be redeemable toward products and services. More details on point value and redemption options will be available when the full program launches later this year.”
Points = Payment. Plain and simple. It’s cute how they made a marginal effort to try and get around states that have that law though.
Thanks for your reply Ian. I would be curious what software you are eying for a possible migration route.
I don’t use Spectora, but I see what seems like on average 2 or 3 negative threads a month concerning this software.
I wish you guys the best with trying to get them to change, because changing software is never an easy thing to do, especially if you’ve been using this product for a period of time, but, you also have to look at the long game and what will be best for you, your business and your clients moving forward.
I would choose to opt out because 95%+ of my clients are the homeowners selling their home. They don’t need any of this BS because they’re SELLING their home, not buying one.
@ruecker You’re in Minnesota, so I know your clients and laws are similar to mine here in northern Wisconsin. Our clients do not want to be advertised to, at all. Clients will not understand where my service ends and where Spectora’s “offerings” begin.
Yeah, I’m not interested in being a spokesperson for a third party company I know nothing about. If we are not given the option to opt out, my run with Spectora is over.
@dfreund That’s another great point. Differing market segments makes this even more ridiculous to blanket onto every single Spectora user.
Again, if you are in a market that will tolerate it, and its legal where you inspect, and your brand likes partnerships, great! Go for it! Get your points and save some money on your subscription.
Can you believe you pay $100 a month for them to advertise to your clients? You acquired the customer and you booked the inspection. Your customer is incredibly valuable to many many businesses. Companies like Spectora are abusing us and exploiting us.
I doubt our industry is going to tolerate this much longer. Hopefully soon, they will be paying us to use their software.
Some call it old and clunky, I call it great software that I own, that I can manipulate anyway I want, and that cost me $149.00 a year for use of the cloud, support if needed, and any updates.
Here was the canned response that I received from Spectora:
Hi Nathan,
Katie here with the leadership team. The Rewards program is opt-in, so this concern around compensation does not apply to you.
We created Fixle to help create more opportunities and referrals specifically for Spectora inspectors. In our 2026 industry report, 80% of agents said they would be more likely to refer an inspector who provides insurance connections. We have also seen that 30% of homebuyers opt in to these offers, showing us that they are valuable. This change just puts the decision in the client’s hands. If they don’t want it, they can click “No Thanks” and they won’t be asked again.
I understand your concern about branding as well, which is why we clearly added “Fixle” branding to the offer card to remove the inspector from any experiences homebuyers may have. We also created a customer support team at [email protected] if you do get any questions or concerns from clients, so you can send them straight there.
I know this is a change, and it makes sense that you are skeptical. Please know that Spectora succeeds when home inspectors succeed, and this change specifically makes Spectora home inspectors more valuable to agents. Let me know what other concerns you have, and I’m happy to talk through them.