I bought from Little Giant a 28’ sumostance ladder back 6/1/20. When I got it from the freight company the ladder looked great, but I didn’t extend it up all the way. What a mistake. I finally got to use it for the full purpose of the ladder, But when I extended it up . The top section had a bend to it and then I had to get someone to help me get it back down. We had to tie a rope on a rung. too pull it down after I used the other rope to raise it up. and the 2 rope to pull it back down. They tried ed to blame it on the freight company. I called LIttle Giant on it and explained everything and they told me since it was more than 30 days old that the could sell me another 1 for $490.00. Has anyone else had this problem with Little Giant? After this it’s a great reminder to fully extend your new ladder to make sure that something didn’t get messed up at the factory like this one did.
I bought a Lille Giant ladder a year ago. It arrived at my home dented. I called them, they had it picked up and sent me a new one. Very smooth transaction. I would buy from them again.
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One must inspect the parcel upon receipt to have any clout in damage return.
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