Mueller Services, Inc ???

Has anyone out there had any experience with, or knowledge of, a firm called Mueller Services, Inc., 2350 N. Forest in Getzville, NY?
They contract insurance inspections for underwriters.
Their “recruiting department” contacted me. Said they found me on both InspectorSeek and HomeGauge sites.
Are they legit and honest, or shysters?
Disregarding the “advertising slick” they said on the phone and on their website, I wonder if they -
really do negotiate fees,
how flexible are they,
are their fees in line for what they want done,
what are their fee ranges,
do they compensate for travel distance and site time
how timely do they pay,
how user friendly is their reporting system,
do they really have work as they claim, or are they just building a list of inspectors for their own sales purposes?

Any answers or comments are appreciated.

Go for it… I do alot of work for them here in Ohio. They pay ever 2 weeks.

Link to there website please.

Here ya go Gary…


Let us know how they operate. By reading there website, it states that they are a home inspection company who is looking to hire inspectors, I don’t know if they sub the work out.

An insurance inspection is not a traditional home inspection. The purpose of some is to calculate replacement costs, based on construction and square footage. Some require the inspector to produce an electronic drawing of the dwelling. Some inspectors are in-house, while many are sub-contractors.

I work for these guys. They do insurance inspections mostly for hazards. The pay is usually pretty low but the work is easy and if you get enough, its worthwhile.
They pay me about 20.00 for a close by exterior residential inspection, which involves pictures, a 1 page form and a sketch of footprint. Their forms are easy,learning the sketching program a bit harder.
I can do 20-30 of these a day and have gotten up to 100.00 for ones that are farther way. These are no appointments needed and they give you 14-21 days to do them.
They also do interior inspections which include looking at plumbing, heating and electrical. These ones take about a half hour and pay about 50.00
They also do hi value inspections which have more forms to fill out-pay is about 100.00.
They are usually very negotiable in their rates and easy to work for. I wish they had more in my area.
Hope this helps,

Thanks Jamie

I found the work not hard but too much for the money… but that is a personal opinion… you cannot lose by trying them out…

Mueller services is just another outfit that pays ‘chump change’ for doing their dirty work. You are expected to make cold calls to policy holders and set up an appointment to do an inspection. The only good thing is the limited experience you get.

Just did a reinspect for for a client who had Mueller do the original 4 point inspection for insurance. The home was a 1926 frame home with active and inactive knob and tube wiring through out. Our 4 point inspection reports specifically asks if knob and tube is present. The previous report said nothing about the knob and tube while it was very visible in the crawl space and attic. I assume the “inspector” did not even inspect the crawl space or attic or he would have seen the wiring. We call these “drive-by” inspections.

Not saying that every Mueller inspector would have done the same thing but this one sure pulled the wool over the owners and insurance companies eyes. In Florida this could possibly lead to losing your license.

I believe this question requires some attention… Insurance inspection companies like Mueller Reports, Castle, and the like are slowly getting closer to doing the work we do at a fraction of the pay… I wouldn’t be surprised if we didn’t soon see lots of competition from Home Shield and the ones mentioned above in the home inspection realm in states with no standards. These large and somewhat sloppy inspection clearing houses will lower the standard of inspections, and also lower the prices we can charge. I’m afraid that average everyday home sellers may fall for this big box less expensive approach…Especially in unregulated states… Here’s what I know about Mueller Reports (aka Mueller Services)

I was both in the field for them and a manager. I can tell you they are a legit company. After expenses ,etc, a field rep can make up to $10 or so an hour profit… and a manager a bit more, though as a salaried employee, managers are expected to work 60 or so hours per week in a very high stress, high pressure environment (from home mostly). Some managers have “better” territories. These managers are able to make even more than the $12 or so an hour the 80 employees under them make because they’re able to do a days work in less than 10 hours. An average field representative can see up to 3 to 4 new managers per year, as turnover is VERY high.

Mueller itself uses a number system for each new field representative. When I started about 5 years ago my number was in the 7 thousands… they are currently over 19000 now… with only about 1,000 in the field at any given time, the math shows that they’ve gone through about 12,000 field representatives since I started. Some of those of course washed out during the online training process.

Mueller has now come out with a new product that is in essence an entire home inspection. They charge about the going rate that you or I would charge to the client. The good news is, they’re willing to share about $12- 20 with the "inspector" that does the work, PLUS .40 cents per mile. That means, the field rep doing the job will only lose about 10 cents per mile (assuming it costs about $.50 per mile to operate and maintain your vehicle), plus a full days pay doing the inspection for Mueller instead of themselves…

Mueller inspectors are expected to walk roofs, go in basements and crawl spaces (when required), open electric panels, measure all components of the risk including decks, porches, patios, pools, homes divided into components by floor level and build date, look up build dates in tax records, find nearest fire departments and hydrants, cite additional water sources to the risk, evaluate the roof condition and life left, count windows and doors, measure all baseboards and crown trims, get date of installation of plumbing, heating, roof and electrical. Cite type of wiring in risk. Cite amperage of panel, cite type of heating fuel and if tank, identify materials used in tank and age, also measure and inspect all out buildings and measure and identify fence type.

Mueller is a good “stepping stone” company for someone with no experience to get their feet wet in the inspection world. it is VERY much like an internship when you consider the pay and lack of benefits… (for salaried full time workers it’s 5 days off a year period and a very high cost health insurance plan that will take most of your paycheck. My Director informed me that the managers under him “chose to volunteer” to work holidays, weekends and “scheduled days off” in order to help contribute to his team.

Field Reps are of course part time employees and enjoy no benefits whatsoever.

Mueller used to pay per inspection, but since then have gone to a “guaranteed” minimum wage of around $12 per hour (pending on location.).

If you live in a very urban area, you won’t have to drive too many miles and may make a bit of cash… for those in non urban areas like myself, I averaged about 200 miles per day for them. about 80% of my “paycheck” was actually mileage reimbursements… if you have a car payment, you’ll be completely upside down… if you’re able to “borrow” grandma’s car, and not have to repair it when needed, this may be just the job for you. Mueller is kind of like the lottery… you know with the lottery, if you buy a $2 scratch off ticket and “win” 2, the game sees you as a winner... even though you just broke even. Mueller is that way too. When you point out the fact that you're losing money, they direct your attention to the mileage reimbursement they pay at .40 per mile as income… not realizing I guess that most of their pay to the field representative is purely a partial reimbursement for his/her costs…

Specialists, are folks who’ve worked for Mueller for about a year or more with outstanding statistics… meaning, you’re able to do the job in less miles and times than others with a low error rate… Those folks have earned the privilege to do high value homes, commercial inspections, and Farm surveys. The pay is the same, though the company makes substantially more. As I said, they see you’re ability to make the company more while making the same for yourself as a privilege. Then, from there, you can be appointed as a trainer, where you’ll make a few dollars more to audit and train the new folks coming out of on-line training.

The training is a 40-50 hour on-line program. Lots of reading, a few webinars and tests. If you make a 90% or better on each test, you pass and can be a Mueller inspector. If not, you get two more tries. In my estimation, the training provides almost 60% of what you need to learn as a field representative. You can’t possibly teach all there is to know about home inspections in 40 - 50 hours of reading and webinars. The remaining 40% is learned by trial and error… A QA team reviews each submitted case, and rejects any that require additional information, for instance: your measurements don’t match Google Maps measurements of the home, or a question regarding whether a porch is 3 feet or higher with no railing. These require the field representative to go back to the home on his or her own dime to correct the error or to prove their data.

The real pressure with Mueller is to find the hazards that the client is paying for, and not to take time to find anything else. A thorough exterior inspection as per Mueller should take 12 minutes… this includes measuring the risk or home, taking pictures, citing and documenting all hazards required by the insurance company that hired Mueller for the inspection, conducting the phone and or in person interview with the policyholder, and then to take that info home and create a report in the same time and submit. For inspections requiring interior access, they allow about 6 minutes more in total. For “high value” homes, (ones about $1 million or more) they’d like it to be done within 45 minutes… the same for farms and commercial inspections. This type of inspection includes cutting and pasting portions of the report and also a long narrative.

Basically, field reps are “advertised” to the insurance company after their two week or so training as “expert surveyors” and the insurance companies pay accordingly. The Field representative is of course only paid just above minimum wage for his/her efforts. The rest of the revenues are assumed to be used for upper level management, etc.

Ken do know you are answering a six year old post .

It might be a good idea to remove your post and I will remove mine . Thanks

Copied so this post remains visible. I feel it important information for newer inspectors to understand what they may be contemplating getting involved with!

So Ken,

Since you were an ex-field rep and manager for Mueller, I have a question for you, as a current employee and field rep for Mueller I occasionally come across other field reps while working my cases in the field, some of which have made the transition to an independent surveyor and perform insurance inspections on their own and others who have jumped the Mueller ship to work for somebody else. The question I’m always asked when they realize I work for Mueller is, “did you make your 10%”? I’m assuming they are asking if I’ve fallen under the 10% error rate but I can’t be sure, what exactly are they asking and why?

I’ve been working for Mueller for nearly 2 years and your correct about the pay, minimum wage at best after all the time and cases are added together at the end of the week and I’m on my third manager. I’m at a point where I’m uncertain if I want to continue this type of work at this pay rate, how do others do it and survive? I only do it part-time for some extra spending money but sometimes I feel the work is worthy of better compensation but nobody is willing to pay. Are the opportunities as an independent surveyor any better? Is it worth it to operate as independent surveyor and have contracts with the insurance companies or survey companies? I like the work I do and I’m pretty good at it, I’ve completed exteriors, interiors, high values, farm, commercial, lender occupancy, and claim verification surveys all with no issues, of course there was a learning curve but nothing that was too difficult to handle. I’m looking to make a step up but not sure if there is one at Mueller or in this industry, any advise?

Jeffrey, thanks for not deleting that post, it was very informative!


I’m looking to make a step up but not sure if there is one at Mueller or in this industry, any advise?

Jeffrey, thanks for not deleting that post, it was very informative!

Ditto that brought back some memories or horror stories for me. Everything was correct. If you live in a large city there should be plenty of work and you should make some money. Its depends on how fast can you do the inspection and fill out the reports. It is pretty boring work and the company will be all over you for errors and late reports. It you live in a remote area, there is a lot of traveling. You will be upside down in a car as previously mentioned, if your still paying for that car. You have to hit them up for the mileage and tell them how much you would accept. I haven’t work for them in about 5 years and I was glad to leave.
The next step.
I guess either a certified home inspector where you can charge more. You probably need additional training and certifications but you should have the foundation from working for Mueller or the other companies. You could also do commercial inspection only where the pay is better. Again location is everything. If they offer mileage that is low make a counter offer. If you are in a remote area you can probably write your own ticket. The kicker is that even as a commercial inspection you will be task to do rental residential house or houses that the owner could not get a regular insurance and has to use excess surplus companies. Pay is still low but there rarely is a diagram and you do not have to get on the roof.

Old tread but hey it came up on a search that i was doing.

I did work for them and others back in the day. If you’re new to the inspection world, you can learn things like time management, communication skills, basic report writing. You will learn how to deal with homeowners who follow you around and already don’t like you because they think you’re there to raise their premiums.

You also learn fast how to focus during each inspection and not miss any of the requirements otherwise you’re going back on your dime and believe me, if you thought it was hard to set the first appointment, just wait until you try to get back in the second time. An incomplete report = no pay.

The pay is stupid low, but you can learn some of the basics.

Here’s a long thread that started in 2008 and still gets an occasional post. If you want to know about Mueller, this is the one to read: