Hey guys.
I’m currently having some trouble with my windows Vista.
My computer was running poorly, and I hadn’t rebooted it for a few days, so I did this after noon. Ever since, when I log in Windows (not “internet”) Explorer gives me an error message saying that it is having problems and it restarts. It just runs for a second or two and then restarts again. I’ve tried killing the process from the task manager, but as soon as the system detects that it’s not there, it re-starts it, and the process starts all over again.
Mark, you may want to try starting it in “safe mode” when it restarts again. Once it is in safe mode, run a virus check. It may be some malware. Hopefully Dominic will be here soon and provide some other options.
I’d be surprised if it were a virus. Norton is pretty restrictive as it is. So is vista. I’m re-running a scan now to be sure, but it’s really acting more like a file was corrupted somewhere that is keeping Windows explorer from working properly. With the automatic update that both windows and norton push on you, you really don’t know when things on your computer have changed. Like I said, things weren’t running well (normal for windows), it had been a few days since a reboot (also normal for windows), so I did. Then this started cycling as soon as I logged back in. It really acts like an update of some sort occured, corrupting a file. Unfortunately the system restore failed.
Well, if it is restarting after “windows” opens, then it may be the video card driver. If it is rebooting while it is still in startup mode, then it is more likely a virus or even an issue with ram. I would go into safemode and see if it does it. If not, then I would start eliminating possibilities. Starting with the video driver first. Go to systems, then device manager, then video drivers. Perform an uninstall of the driver and restart the system normally. Then reinstall the video driver. make sure you have a driver to install.
Open Windows update and uninstall the most recent updates. I’ve had similar problems with Vista and that worked. Have you installed the new service pack 1 for Vista? I did and have had no problems since.
Ok, It is continuously restarting after getting into windows. So this makes sense. I have what may be a stupid question… where do I get a video driver to install after I uninstall it. (HP laptop.)
Mark you need to use another pc and go to the HP website and download any drivers from thier site. Try the restor or what Christopher suggested first though.
I have an HP. I’m also seeing double. So, I’m going to have to try some more of these tomorrow. Maybe a fresh mind will help. Thanks guys, I’ll post an update tomorrow afternoon after trying some more of these suggestions. Thanks MUCH for your help and suggestions.
Sorry, been programming instead of looking at the board tonight.
First, if explorer.exe is throwing an error, it’s not the video card. One of the main windows files is more than likely corrupt. If you have the Vista CD stick it in, click on Start, in the box above type in and hit enter, sfc /scannow then hit enter. This will scan windows and replace any files with the originals. If you can , do this in safe mode. If you still have a problem tomorrow let me know and we’ll do a remote session and I’ll see if I can figure out what’s going on.
The remote sessions are awesome. I had one last week with a Dual View rep and I could literally watch my cursor move around (on my screen) while the tech played with my settings. What a great tool.