I’ve used Homegauge software for a long time for my commercial inspections. In the past, you’ve paid for your services and if you’d paid for your license, your upgrade to next version was provided, this was how the software was pitched or basis for selling when I bought it. If this doesn’t change, I’ll personally be walking and will incorporate a different platform for my commercial inspection software needs.
Over the last several months or so, many questions have been asked to HG about the new product and specifically if we are still paying for services, if such will change. No indication of such or direct response from them, which in my opinion isn’t a new thing, HG hasn’t always been a stellar performer in the communications department.
Today, like many of you, I received a notice of their changes to pricing and services, and sure… we all raise our prices from time to time…
Now they have changed HOW you own the product. As mentioned, if you’ve paid for services and own the product, you’re entitled to the next version… now, that policy has been disregarded despite months of people asking about it (sneaky I think).
Take a read at their bulleting https://resources.homegauge.com/updates-to-pricing-and-packaging/