Who was your instructor?
I took 4 ITC courses and NEVER heard anyone from Flir “push” product (except to tell you what is available out there, and so happens to be Flir because that is where you are sitting).
Should they not give out this information to all the others that own Flir? Training on Flir software was “optional” and not part of the course. Guys from the calibration lab and service department who showed up in class to “inform and answer our questions” were also not part of the class.
Now they may not know your camera and the training is at a Flir production facility (used to be), but I have seen nothing but an attempt to support all equipment that comes to class.
My Lvl I class (with our Larry Kage), the instructor could quote the speck of every camera ever made (by anybody).
Not questioning your statement, you just had a bad experience that one time (or you were a little sensitive being 1 of 3 red headed step kids in class)!
In the 4 courses I took, not once did anyone help me with any of my 3 Flir cameras!
Did I miss out on something?
I did see a bunch in Building Science class that still had the packing material on their cameras when they arrived to class! Now that slowed things down a bit!
Flir had all kinds of video on line on working your camera, doesn’t Fluke do the same? I would think so…