Originally Posted By: rpalac
This post was automatically imported from our archived forum.
Yes, there are several routes you can go. There are several items that can negate the warrenty as well.
There are warrenty’s provided by the manufacture and ussually a seperate warrenty by the roofer who did the installation. I would persue both avenue.
The very first and formost piece of advice I can give you that is more important than all, is write down every conversation, date, and person along with a breif on what was discussed. Take pictures of the roof and it's defects and have copies ready if needed for any legal situation needed.
Gather all previous reciepts and documents and keep everything together.
You should treat this in a proffesional manner as if you were going to court, you never know.
(try to use e-mail or letters to prove time stamp of doccumentation)
Now on with the course of action:
Read your warrenty and know if you prefomed as expected. Some roofers and manufacturers will not warrenty the product if not installed as they direct. They also place a disclaimer if is installed over an existing roof.
They ussually state that it must have documentation of continued maintenance. (ex. flashing caulking, patches, bi-annual inspections....this will all be on the litereature provided by the roofer)
You just have to be the wiser to be insistant.
Are you the owner of the roof when it was installed in 95? Some warrenties cover other owners some do not.
I would minsist on meeting the roofer and the factory rep for theshingle manufacturer. (keep notes)
Contact the Better Business Buruae for both the manufacturer and the roofing company to see if there are other issues registered.
This is a strong start.
Best of luck they should resolve it but they must come out to see it.
Ps. Who is the shingle manufacturer and what was the term warrenty of the shingle (15 year, 25 year, etc.)