An inspector in the state of OK inspected a house recently. The water heater tank was identified as an 8 year old Bradford White nat. gas heater.
And the report included this language, *“There is a water leak and heavy rust or corrosion on the water connector and fittings of the water heater that will need further evaluation and service by an appropriately qualified specialist.” *
But the hand-written summary stated, “Corrosion and leak at top of hot water tank (Repair).”
When I evaluate home inspection reports and claims, I notice things like this. The report is written very well by the inspector - using a computer software program. The report identifies a problem (or condition) and makes a recommendation for a professional to further evaluate. Great.
BUT the hand-written summary has "(Repair)" written. And this is the problem.
Long story short - two plumbers further evaluated the tank, the home warranty company denied the claim, and both plumbers recommended a COMPLETE REPLACEMENT of the water heater tank - NOT a REPAIR - as recommended by the inspector in the hand-written summary.
**LESSONS LEARNED: **
- Do not hand-write your reports or summaries. It makes you write some short, quickly worded language such as “(Repair).” Type your report. Better yet use a computer-generated program. Computer-generated reports/documents are superior to hand-written ones.
- Be careful when using the terms REPAIR or REPLACEMENT. They mean very different things, and your client will assume that if you say REPAIR, but REPLACEMENT is actually needed - you’re going to pay for the difference.