Dear Mr. Krueger,
My name is Anthony, and I serve on the Customer Service team at Wagner Meters.
An ad you posted was brought to my attention and the content disturbs me somewhat. You mentioned in the ad that you purchased a Wagner BI-2200 moisture meter and that it developed a problem after a few months of use. You sent the meter to Wagner Meters for repair under the terms of our warranty, but noted that the problem was not corrected. This scenario raises some concerns that I hope you can help us with.
We take great pride in the quality of our products, and when there is a problem, as can happen with any company, we strive to correct it in a timely manner and to the customer’s complete satisfaction. You stated that this did not happen and that the problem was still there when the meter was returned to you. This is certainly not typical, and I apologize if this is true in your case. But I have to ask – did you contact us after the meter was returned so that we could correct the issue?
We stand behind our service department 100%, and pride ourselves in the quality of their service. Furthermore, the customer always comes first. If there is any question about a repair, we are always willing to do whatever it takes to make it right. In fact, we have repaired meters long after the warranty has expired because, as I mentioned before, the customer comes first.
We ask that you please return the meter to give us the opportunity to make this right for you. If our service department made an oversight, we most definitely want to make sure this never happens again. I also ask you to provide us some details concerning the date of the warranty service and the name under which the meter was sent. This will allow us to pull the repair records.
We would appreciate the opportunity to work this out and to make you a satisfied customer.
Please contact me if you have any questions.
Anthony D. Morgan
326 Pine Grove Road
Rogue River, OR 97537
(541) 582-0541 ext. 275
(541) 582-2821 Fax