A few years ago, my neighbors tree lost a good size limb on their tree and took out 8’ of my picket fence. The old couple came over and apologize and offer me to go down town and talk to their Insurance agent.
To my surprise, the only way their insurance was going to pay for the damage, was if I filed an act of negligence on the old folks that the dried up limbs should have been monitored to prevent such an occurrence. Other than that, my own Homeowner insurance will have to pay for my fence.
Well, I was not about to claim negligence on these old folks, so I put in a claim with my insurance. Made an estimate on my Companies letterhead and submitted.
They paid for the repairs, disposal fees for an amount of $500 for what took me about 4 hours to fix.
Getting back to the damage, I agree with some of the comments, that the mast should have had straps to the building and the communication lines should not be hooked up to the mast.
I also noticed that there doesn’t appear to have a weather boot around it.
Hope the owner well with his insurance claim.