That’s because no one stands up to them. And then the agent goes and tells the client that it your job. So you go back and do it. The next time that happens you should ask them what standard they use for their four points. Surely they hVe to have a protocol in writing. If they have one ask for a copy and share it with all of us. I am willing to bet that no company has a written protocol, other than what citizens has written or they have their own form, but accept any form. If you do find some I bet they will all be different.
The main reason that I don’t charge for four points or wind mits, I only charge for my time. If there is something more which the client or agent needs they are free to purchase more time from me at $100/hr + travel time. Simple solution.