Just got a call from a client from last week where I found a small leak in a downstairs room. I believe the leak is from a toilet above. I checked the area multiple times both before and after repeatedly flushing the toilet once I suspected it. I also confirmed the finding with a moisture meter (the picture shows 23% but it was actually higher - camera snapped at wrong moment)
Builder and a plumber came out and after looking at the ceiling stated “we GUARENTEE that there is no leak there. If plumbing leaks you can see the problem IMMEDIATELY in the sheetrock. ALL leaks will make a stain.” My client, a first time buyer, tried to disagree. So the builder pulled out the classic “Well we can cut the sheetrock to check if you want. But if we don’t find any water, you have to pay for everything.” Trying scare him out of doing anything.
I just sent an email to the client with the raw pictures and the more explaination and said have the builder call me if he wants to for me to explain the technology to him. I also decided to use the builder’s stratagy on the builder. I said that I would be happy to schedule a time to come out and recreate the scan. But the condition was that if I could confirm the moisture for them the builder would agree to pay my regular moisture scan fee, if I couldn’t then there is no charge.
I am actually kind of amazed and disappointed. It is one thing for them to pull this kind of crap when it is missing insulation, but for a leak!??!?! To just blow it off amazes me.
Notice how in the second IR picture, after the repeated flushing, there is a dark line of water trickling from the spot across the sheetrock. Also notice that the HVAC register in the first picture is cold (AC running 90 + degrees outside) and in the second picture the register is hot (heat running) thus eliminating the possibility that the anomaly is the HVAC ductwock touching the ceilng.
What say you? Did I make the correct call based on the information?