I have never asked an agent for the CBS code. When I got the key, I asked the realtor’s association rep how to get the code. He told me to just call the association. He said that most realtors didn’t know the codes on their lock boxes. I just call the association with the serial number and they give me the code.
It only becomes a problem if the box is from Osceola county. Then I have to wait for the association to call the agent.