I’ve read that some of you guys have problems with your Flir cameras as well. My E40BX has been nothing but a complete piece since I got it. I keep getting a bunch of BS from Flir about it and when I send it back they just return it and say nothing is wrong with it.
The camera freezes up all the time. It will either just lock up with what your looking at or it will sometimes go into a black and white checker board. It froze up 6 times at one house yesterday. I either have to restart it or completely pull the battery out. I almost just smashed it to pieces the other day I’m so frustrated with it.
I also can not get it to connect to anything wifi or bluetooth, so using the app is completely worthless.
Are any of you up for a petition to send to Flir? I’m to the point that I might get my attorney involved if they don’t:
-Fix it
-Give me a new updated camera
-Or give me my $4000 back
I had a Fluke before this and never had a single issue.
I have had my FLIR E50bx for a little over 3 years. I was having a couple of issues in the beginning - like the camera would take an image but would not actually save it on the memory card. There was another issue with the power. I would turn the power off, the display would go blank but the power light will stay on.
I called their technical department. The guy there was very knowledgeable and he remotely upgraded my firmware and I never had an issue since then.
I just talked to a tech about it and we figured out a few things. I have the latest firmware. He said that apple did an update that messed up some of the cameras through the app system. I’ll have to work on the camera later when I get a chance and I’ll post what works or doesn’t.
Linas that’s usaully how I like to deal with technology. Caveman style!
Flir said to delete everything from the card, which I did. The camera seemed better for a while but has been acting up even though I’m cleaning out the card lately. It froze up 5 times today at a house while I was trying to adjust parameters. I had my psychrometer stolen last week from a job site and upgraded to the MR77 thinking it would be awesome to have all my readings sent to the camera. Well of course THAT DONT WORK NEITHER! After talking to Flir today I found out that my E40bx wont work with the newer meterlinked equipment Flir is making, they changed the bluetooth. Of course they don’t state this anywhere, you have to buy the thing and then question why it won’t work. So now I’ve got to try to return this new meter. They said “Oh yeah that won’t work with older cameras, you have to buy a new camera; have a good day” and hung up on me. I’m pretty put out with Flir right now. I’d like to get rid of all their equipment I have but who do I go to, seems they almost have a monopoly on the more advanced equipment.
Mines just started playing up after 4 years. Won’t capture images. Locks up, won’t shut-off. I have to pull the battery to get it to close-down/boot.
Spoke to Trish Peden at Safety-Express in Mississauga and she said she will loan me an E50 while she gets mine seen to. Now that’s customer service and why I deal with Safety-Express for all my PPE and specialist equipment needs.
Do not let your batteries fully discharge.
When it says “low batt” stop using it.
Do not leave a low battery in the camera for extended time. It will kill it.
There is a chip set in the battery and if it dies it may not come back or charge.
hee hee.