Originally Posted By: gromicko
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http://www.nachi.org/survey.htm
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Nick Gromicko
Founder
dues=79cents/day.
I much prefer email to private messages.
http://www.nachi.org/survey.htm
I much prefer email to private messages.
Originally Posted By: jonofrey
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Big mistake with the form. It doesn’t ask the client for a testimonial.
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Inspection Nirvana!
We're NACHI. Get over it.
Originally Posted By: mtimpani
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The email fine print should state that NACHI will never sell or blah blah blah your address to anyone…
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Thank you, MarkTimpani
www.pridepropertyinspections.com
Originally Posted By: jbushart
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I like it.
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Home Inspection Services of Missouri
www.missourihomeinspection.com
"We're NACHI. Get over it."
www.monachi.org
Originally Posted By: jmichalski
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It is good to be trying new things, but I would prefer that Chris perfect the current email database (Realtors) and the problems with that project first.
it would provide a lot more confidence that the client database would not have similar difficulties
Originally Posted By: Nick Gromicko
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6 birds now.
Anyway, Joe... some of our technical trouble has to do with our growth. Our e-newsletter worked great until we went from thousands to millions, then it broke down...much like Newtonian laws of physics break down when you try to apply them to galaxies. We'll have to go to quantum mechanics in search of a unified field theory. 
Don't worry, Alvin Einstein to the rescue. 
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Nick Gromicko
Founder
dues=79cents/day.
I much prefer email to private messages.
Originally Posted By: jmichalski
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So we don’t expect lots of clients to get listed in the database?
I think I will keep my own in house list until I see success with the first project (Realtor dbase). Don't get me wrong, to like the enthusiasm, I would just like to see one thing thru to completion before undertaking another massive project and allocating needed & scarce resources array from incomplete projects.
Originally Posted By: Nick Gromicko
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??? Joe, what are you talking about? The last REALTOR e-newsletter http://www.nachi.org/buyersrealtorsenewsletter.htm of 800,000+ went off without a hitch. So did the one before that.
Besides, the http://www.nachi.org/survey.htm (just revised by the way) is AVAILABLE NOW... assuming your printer works. You can use it today... and for legal reasons, should. Use it now.
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Nick Gromicko
Founder
dues=79cents/day.
I much prefer email to private messages.
Originally Posted By: jferry
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Client Satisfaction Surveys have been shown to have manifest business development advantages for the business that conducts them. Satisfaction surveys appeal to a customer?s desire to be coddled and reinforce feelings that they may already have about the business conducting the survey and make them more likely to purchase its products or services.
Surveys can also increase people?s awareness of a business?s products and services and thereby encourage future purchases.
There is also an effect that is quite below-the-radar. The very act of asking clients about their opinions can induce them to form judgments that otherwise might not occur to them: that, for example, they really do like your inspection services and ancillary services and would not hesitate to recommend them to others.
In addition, the Client Satisfaction Survey also provides a factual record of the client?s version of events surrounding the inspection in the relevant time frame, thus inhibiting the client?s ability to change his story to fit the circumstances of a later claim.
Originally Posted By: mboyett
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| gromicko wrote: |
| Our e-newsletter worked great until we went from thousands to millions, then it broke down... |
| gromicko wrote: |
| The last REALTOR e-newsletter ...of 800,000+ went off without a hitch |
Well, which one is it? Broke or Not Broke? 
Also, may I suggest that you purchase Adobe s/w to generate the pdf's. That way we don't have to contend with the branding and ads as shown on page 2 of the Survey.
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Mike Boyett
Capital City Inspections
Austin, Tx
www.capcityinspections.com
Originally Posted By: Nick Gromicko
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Mike:
The newest e-newsletter crashed on Monday (it is going out to over a million agents). Chris was working on it last night when I got home from Florida (2 am my time, 4 am his time). It is an e-newsletter explaining what a seller can and should do to prepare for an inspection. We'll have it out soon. NACHI controls the world's largest, cleanest real estate agent email list.
Joe Ferry:
Nice post. I added it permanently to the bottom of http://www.nachi.org/survey.htm
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Nick Gromicko
Founder
dues=79cents/day.
I much prefer email to private messages.
Originally Posted By: mboyett
This post was automatically imported from our archived forum.
NACHI_email1.pdf )
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Mike Boyett
Capital City Inspections
Austin, Tx
www.capcityinspections.com
Originally Posted By: jbushart
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(some folks on our board refer to selling as “marketing” because it sounds better to them) to learn that it is the customer who complains to you who does more for your business than those who don’t.
A survey form as a routine part of your paperwork will force you to ask the question "How could I have served you better?".
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Home Inspection Services of Missouri
www.missourihomeinspection.com
"We're NACHI. Get over it."
www.monachi.org
Originally Posted By: Nick Gromicko
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Good point Jim. When I was an inspector I always sought a reference letter form every client. I’ll tell you a little trick I learned… I used to send a request along with a postage paid envelope, but it had a poor response rate. I figured that my clients, busy moving, didn’t have time to type up a nice reference letter and so disregarded my request. I changed the request so that it asked my clients to “scribble” a “quick” reference letter for me. The word “scribble” worked. The response rate went way up as my clients felt they weren’t obligated to spend the effort typing up anything special.
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Nick Gromicko
Founder
dues=79cents/day.
I much prefer email to private messages.
Originally Posted By: tpope
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| mboyett wrote: |
| OK, sounds reasonable. While on the subject, I might mention that I did receive my copy of the Monday newsletter but it was essentially unreadable due to the font size. Here's what it looked like when I received it: ( Download File: NACHI_email1.pdf ) |
Hey Mike! Did you receive it anywhere other than a hotmail alias? I was able to read it fine for my Roadrunner address in Outlook and in Gmail as well.
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Timothy Pope
www.craftsmaninspections.com
Austin, Tx Home Inspections
Originally Posted By: mboyett
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Timothy,
You’re right. When viewing the message using Outlook it appears just fine. I forwarded it to my gmail account and it looks fine there as well. It only appears out of proportion when viewing it directly at Hotmail. So, I suppose the vast majority of receivers are able to view it properly then.
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Mike Boyett
Capital City Inspections
Austin, Tx
www.capcityinspections.com
Originally Posted By: rspriggs
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Nice, Nick!
I’m making a bunch of copies to bring to our inspectors at the meeting this Friday.
Will you be stopping in?
It’s at lunch time - - -
Russ
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Exploring Planet NACHI . . . One house at a time.
Russ Spriggs,
Idaho Chapter Pres.
Coeur d'Alene, ID Home Inspectors
Coeur d'Alene Home Inspectors
Originally Posted By: Nick Gromicko
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Lunch? Hm!
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Nick Gromicko
Founder
dues=79cents/day.
I much prefer email to private messages.
Originally Posted By: Nick Gromicko
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Russell, hit refresh and use the new version. Joe Ferry and Christine made a few minor changes to it this morning.
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Nick Gromicko
Founder
dues=79cents/day.
I much prefer email to private messages.
Originally Posted By: rspriggs
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After re-visiting it, I see that’s the one I got, Nick.
I agree with John O, however - it would be nice to close up the margins or snug up the spacing to have room for “Additional Comments” (testimonial) on the front.
Or, just provide it in MS Word & we can fit it in.
Thanks again!
Russ
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Exploring Planet NACHI . . . One house at a time.
Russ Spriggs,
Idaho Chapter Pres.
Coeur d'Alene, ID Home Inspectors
Coeur d'Alene Home Inspectors