Call a client and ask what the tradesman that you recommend discovered. A couple weeks ago I recommend a SE on a home that already had structural repairs. There was still cracking and a window frame that was grossly out of plumb. I told him the repairs look old and the cracks look newer and that he should have an SE evaluate blah blah blah.
I want to know what the SE said. Is it awkward to call him and ask?
Not at all. It will serve you a couple purposes (for referrals in general)
1- A nice follow up, shows the client you care.
3- Insuring the client was happy with the person you referred and if the tradesman/specialist is worth referring more.
I try to check up on my referrals after they finished their work.
On the flip side, if the specialist bashed you, you might be in it for a little blushing.
If it’s too award, why not call the tradesman directly?
I often say to the clients (as I’m giving them a summary at the end of the inspection), “I’d be very interested in hearing what the [specialist] has to say about this condition. Would you mind forwarding me the report/comments/repair-order/etc?”
Additionally, when they are using my referrals (contractors, engineers, etc.), I let them know that I will be inquiring as to their findings unless they have an objection.
Most of my referrals know to just copy me on all items/conditions that I have referred them to.
Besides being “good business,” having this information will help you grow your knowledge base. If you’ve never followed up on your recommendations, how will you ever know how they may need to be “adjusted?”
He said the SE said the cracks were old and the structural repairs were doing their job. He said he was happy he had the SE go out though because he knew for sure the house wouldn’t fall down. Interestingly enough though, he couldn’t get a loan because of the appraisal. I reminded him that if he needed another inspection I would give him a good discount. It was a good chance to market.
I try to avoid following up on my recommendations. I see the point of learning by making a follow up call on issues but at the same time it is like opening a can of worms. Plus, if there was a genuine problem with your recommendation (God forbid), you will most likely get a call from your client anyways – so you will learn from that experience
This is my position as of today, maybe once I have done a 1000 inspections, I will probably start doing things differently
Absolutely! For all the reasons Will just brought up. I would not call the other professional. They will likely not share the information with you, just like you wouldn’t share with them, unless you have prior permission. I also would not refer to structural engineers a tradeperson
(Mike Auger, CMI - RI 32856, RMC-142, RMB-096)
Juan, I follow up with nearly all referals. i want to maker certain my client was happy, and if so i will continue to refer whoever else provided good work/service, if i hear bad things all the time, i quit refering that person, it reflects back on me.
Instead of asking what he said, if you feel awkward, just call and say you’re checking up to see how it went, they’ll tell you everything you need to know, just gear your question toward checking on your client for good service etc… they will volenteer details.