Personally, when I’m fishing for information, I find vague is best… let them ‘hang themselves’ without them realizing it. Too specific of questions can alert them to your true intent. You want the questions to seem ‘off-hand’.
This is great. I bet you already have the obvious things such as date of original inspection and name of inspection company…Just in case… Also a place for them to submit photos of current condition showing concern. Love it that you are doing this.
Nicholson Pena LLC
Home Inspection or Roofing Welcome to Your Happy Home
Just comparing this idea to Yelp. Will you allow the reviews or complaints be public to potential clients reviewing potential inspectors? There are positives and negatives to this approach. Part of me thinks showing complaints and how InterNACHI and more importantly how the inspector handled the complaint and possible resolution.
By the way, Yelp allows frivolous complaints and won’t remove fake reviews. Without a doubt, I know InterNACHI will handle the complaint much more professionally.
Hi, I think it would be good if it asked: “Have you already contacted the inspector about your concerns”.
And if “Yes” there could be a few more questions like.
Is the inspector working with you to resolve the problem…
There are a few excellent dispute resolution software available out there that would work great for this… just saying.
Also, would be nice to have a system like the “Buy Back” where we could pay something like $2 per inspection and Nachi would provide a money back guarantee for the end users. Might be a stupid idea, I’m just brainstorming while having a drink.
If/Once the complaint is solved / settled, provide a survey about the resolution process.
Allow complainant to provide resolution details in his/her words.
Allow for complainant to post a “Thank You” letter about the resolution. (In my current profession, I have fixed something I broke and exceeded expectations. Even received a pricey bottle of wine for doing the right thing.)
Identify when possible how the issue occurred and issue articles / training as appropriate. We may discover something ‘new’.